Terms & Conditions

Hello there and welcome! These Terms and Conditions outline the responsibilities and expectations for both you and us when engaging with our website and services. We value transparency and clarity, so please read these terms carefully. By using this website or purchasing our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using this website. These terms may be updated periodically, so we encourage you to check back for any changes.

Sophie Sybille does not accept liability for any inaccuracies, omissions, or misleading information presented on this website. To the maximum extent permitted by law, we will not be responsible for any loss, damage, or expenses resulting from the use of information found on this website. Where consumer protections under Australian Consumer Law apply, we will either re-supply the relevant service or provide a refund equivalent to its value, as required by law.

About Us

Sophie Sybille is operated under ABN 90 840 019 277.
For any inquiries, you can reach us at:
Email: connect@sophiesybille.com

These Terms and Conditions apply to all our services unless additional terms are explicitly provided. If there is any inconsistency between those terms and this document, the specific terms will take precedence.

All services and offerings are provided in compliance with Australian Consumer Law.

Website Content Policy

This website contains information, resources, and services intended to support personal development, education, and well‑being.

  • We aim to provide valuable and relevant information, but we cannot guarantee accuracy, completeness, or that all content remains up‑to‑date. If you identify an error or something that requires clarification, please contact us at connect@sophiesybille.com.

  • We may modify or remove content from this website at any time without prior notice. Any updates take effect immediately upon publication. By continuing to use our website, you accept any revisions to our terms.

  • Interacting with this website does not establish a professional client‑practitioner relationship unless you formally engage in our services.

  • Testimonials or statements regarding potential results reflect individual experiences and do not constitute guarantees of specific outcomes.

  • While we take reasonable steps to ensure website security, we are not responsible for any damage resulting from viruses or other harmful material that may arise from downloading content from our website. You are responsible for maintaining appropriate cybersecurity protections.

Visitor Responsibilities

We encourage you to take full responsibility for your engagement with our services and digital content. The information provided is general and should not be used as a substitute for professional advice. You are responsible for determining whether our services or products are suitable for your needs.

Our healing and transformational services differ from psychotherapy, counselling, or medical treatment. They do not include diagnosis or medical intervention, and therefore, health insurance does not apply.

Engaging in our services may bring about emotional releases or shifts in awareness. By proceeding, you acknowledge this and accept full responsibility for your experience.
If you have any concerns about your health, well‑being, or suitability for our services, we strongly encourage you to consult with a qualified professional before proceeding.

External Links

Our website may contain links to third‑party resources for your convenience. However, we are not responsible for the accuracy, security, or privacy practices of external websites. We do not endorse or assume liability for the content found on third‑party sites. Always review their terms and policies before engaging with them.

Important Considerations

Before engaging with our services, please take the time to review all relevant details, including intended use, guidelines, and any risks involved. Your well‑being is our priority, and we encourage you to make informed decisions based on your personal needs and professional guidance.

Suitability & Unsuitability

While our services are open to anyone that is ready to change, we encourage you to consider if deep personal work right for you in this moment. Our services may be unsuitable if you:

  • are currently experiencing unmanaged mental‑health crises, or

  • rely on drugs or alcohol immediately before sessions.

Limitation of Liability

While we strive to provide the highest standard of care, we do not offer warranties or guarantees regarding the accuracy of information provided. Any reliance on our services or content is at your discretion and risk. To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, services, or offerings.

Cap on damages
If a court finds liability exists despite the above, our cumulative liability will be limited to the total fees you have paid us for the service giving rise to the claim.

If you encounter an issue, we encourage you to reach out so we can address your concerns.

Privacy & Data Protection

We value your privacy. For details on how we handle your personal data, please refer to our Privacy Policy.

Intellectual Property

All content on this website, including written materials is protected by copyright under Australian and international law. You may not copy, reproduce, or distribute our content without explicit written permission.

You are welcome to share publicly available content, such as blog posts, via social media, provided you credit Sophie Sybille and link back to our website.

Payment Terms

We accept online payments through secure providers, including Stripe, Squarespace, Acuity, and others. If a payment is declined, access to services may be withheld until payment is successfully processed. All prices are listed in Australian dollars (AUD) and include GST where applicable.

Respectful Communication

We foster a community of respect and kindness. Any rude, offensive, or inappropriate comments made on our website or social media platforms may be removed. If you have feedback or concerns, please reach out to us directly at connect@sophiesybille.com so we can address them constructively.

Dispute Resolution & Jurisdiction

  • If a concern arises, we agree to first engage in open discussion to seek a fair resolution.

  • We ask that you please email us as soon as possible and within seven days of the issue occurring.

  • If we cannot reach an agreement within 14 days, we will proceed to mediation with an independent, accredited mediator based in Victoria, Australia, seeking online dispute resolution or mediation by phone.

  • The cost of mediation will be shared equally. If mediation fails, legal action may be pursued in the courts of Victoria, Australia.

  • If we cannot agree on a mediator within 21 days of deciding to mediate, the party who raised the dispute will request that the President of the Law Society of Victoria (or a comparable neutral authority) appoint an accredited mediator.

  • Neither party will commence legal action until the mediator confirms that negotiation and mediation avenues have been exhausted.

Summary

By using our website and services, you acknowledge and accept these Terms and Conditions. We may update this document at any time, and continued use of our website will signify your agreement to the revised terms.

It is our intention that every interaction you have with Sophie Sybille, through this website, our sessions, resources or community spaces, supports your unique evolution and true potential. If you have any questions, please contact us at connect@sophiesybille.com.

These Terms & Conditions were last updated on 5 May 2025.